About Us

This website is owned and run by Nicola Holbrooke of NLH Designs Ltd, trading as Clever Gretel. You can contact us at 15 Kelfield Gardens, London, W10 6NA, info@clevergretel.co.uk, 07971685219. All content is created by Clever Gretel and protected. 

 

Design

Our products are handmade and have many little unique components. For this reason, the shape, colour and contents of the products may change slightly at times. Specifically, KalenderHaus Klassic and KalenderHaus II will have a variety of decorations inside the advent envelopes from year to year to ensure that repeat orders have new products every Christmas. Some decorations will be new and some will be repeated but always in a different order to the year before. In the biscuit kits, sugar decorations and non edible decorations will vary depending on season and availability of contents and therefore may differ from photography on the website. Headbands, Box Scene and Bottle Scenes will have characters and landscape that will vary in colour and size.

 

How to order

You can purchase Clever Gretel products by heading to our Shop page. If you would like to find out more about our products or discuss bespoke products and events then please call us on 07971685219 or email us at info@clevergretel.co.uk. Payment can be made with all major credit and debit cards through a secure payment system as well as the option of using Paypal through a secure link on our online store. 

 

Delivery 

We ship your items using the fastest delivery method available at the time of your order but attempt to use UPS and Royal Mail whenever possible. When possible we will attempt to get your order dispatched on the day of ordering, however, many of our products are made to order and occasionally there can be a delay because of this. If items are unable to be dispatched within three days, we will contact you to let you know this. We will attempt to deliver to the address and postcode as you enter it. We cannot accept liability for late or failed delivery due to an incorrect address given by you when making your purchase. If you live locally to Clever Gretel and need your items in a hurry, please get in touch prior to ordering so that the option of collection or a special delivery can be made. Likewise, if you live outside London and would like a special delivery method, please get in touch on 07971685219 or info@clevergretel.co.uk and we can see what can be done. 

 

Shipping 

We ship worldwide although certain restrictions apply to certain countries and products due to the nature of the contents and packaging of some of our products. If your country isn’t showing up as an option, please contact us and we can look into the possibility of shipping. Shipping prices vary depending on your location and size of order. Shipping costs will be calculated and added at checkout. 

Shipping rates 

UK Delivery 1-3 days

£5.99

Europe and Channel Islands 2-5 days

£15

US and Canada 2-5 days

£30 up to £225 

£60 over £225

Hong Kong 2-5 days

£60

 

Refunds and cancellations

All of our products are handmade and often made to order. Therefore we cannot offer refunds, however if you have been contacted about a delayed delivery due to Clever Gretel being able to dispatch within three days, we will offer you the right to cancel your order. Please respond to notifications about delayed dispatch within 24 hours if you wish to cancel your order. To cancel your order please call us on 07971685219 or email us at info@clevergretel.co.uk. However, if your order arrives in a condition you are unhappy about, please get in touch to let us know. We want you to love your order and will do whatever possible to make sure that any problems are resolved. Please take pictures of any problems and get in touch as soon as problems arise. 

 

Private Policy

We never give your information to third parties and will only contact you about your order and Clever Gretel products.